Resume

Design strategy lead for Drive’s AI investments, defining AI-native interaction models for a billion-user platform.

• Authored the foundational UX brief for AI Mode, reframing how users find and recall information in Drive. Took the MVP from pitch to internal testing in under two months, securing SVP-level buy-in for a dedicated immersive analysis view.
• Led UX strategy and hands-on design across Drive’s AI transformation: AI Mode, AI Overviews, PDF and video summaries, and early-stage agentic capabilities. Ran cross-functional design sprints shaping the 2024–2026 AI roadmaps.
• Drove a 17% increase in AI 28-day MAU through Homepage Inline Summaries. Directed Help Me Organize to Alpha with a 96% user helpfulness rating. Shipped Mobile Homepage redesign (40% hit rate increase, 2.5x engagement), file selection improvements (~80% CTR, 3x time reduction), Mobile Scanner improvements (20% scan increase, Pixel 8 feature), and the Drive video player serving 8M views/day.
• Assumed Director-level responsibilities in 2024, scaling from 6 to 14 direct reports across 6 product areas. Oversaw 26 GA launches in 2023 and 85+ in 2024. Team’s accessibility remediation helped win back a $17M enterprise contract renewal.
• Built functional prototypes in code to validate direction before committing engineering resources, including a Chrome extension emulating AI Mode pre-launch and responsive Gemini-in-Workspace typography behavior. Maintained 100+ design critique reviews annually. Team owns the Drive Figma component library used by 100+ teams across Google.
• Supported 3 direct report promotions in 2024 and 5 additional promotions since 2018. Manager survey scores consistently among the highest at Google. Currently implementing a team-wide AI literacy program covering LLM fundamentals, non-deterministic design, agentic patterns, and eval integration.

Information Governance UX lead for Drive’s highest-priority enterprise initiatives.

• Co-founded and co-authored the charter for the Drive Advisory Board, a quarterly forum with enterprise customers and regional technology leaders that directly informed product investment and roadmap decisions.
• Led UX for Drive Labels, an enterprise classification system spanning Drive, Docs, Sheets, and Slides, from Beta through GA. Delivered specs, full-fidelity prototypes, and UX approvals that unblocked a 9-figure multi-year enterprise contract.
• Labels grew to thousands of customers, classifying millions of items in year one, with DLP integration scanning billions of items. Featured in Google Cloud Next keynote. Co-presented work to Forrester analysts.
• Led InfoGov design strategy across Client-Side Encryption, Labels, Counter-abuse, and Data Loss Prevention (6+ designers).

Led an 8-person UX team while maintaining hands-on IC design leadership.

• Originated and led UX for the unification of Google’s desktop sync strategy (Backup & Sync and Drive File Stream became Drive for Desktop), a vision I first pitched in 2016 and shipped as a rationalized product offering for 30M+ users.
• Stepped in as interim PM for Backup & Sync when the PM departed pre-launch, managing cross-product-area negotiations and resolving 97 technical and UX issues to ship on time.
• Established team critique culture, design review processes, and quality standards that became the operational foundation for Drive UX. Hands-on design system contributions included tokenization of the Drive typography system.

Led Salesforce1 mobile design across iOS, Android, Windows, and web (1M+ MAU). Co-created the Lightning Design System, now adopted across Salesforce’s product portfolio.

• Built Salesforce’s first dedicated mobile UX team (3–5 reports) and defined the cross-product roadmap, closing functionality gaps between desktop and mobile.
• Co-created the Lightning Design System and led its extension from mobile into the desktop platform, working across every first-party product team (Sales, Service, Platform, Community, Data Cloud, etc.).
• Initiated and led the design track of “Adapt” (20+ designers), the largest coordinated UX effort in Salesforce’s history at that time: a pattern-by-pattern modernization of the legacy UI into the Lightning Experience.
• Presented UX strategy directly to CEO Marc Benioff on three occasions. Provided daily design updates to co-founder Parker Harris and orchestrated the Product Experience section of monthly executive sprint reviews.

Designed and launched Salesforce1 mobile and co-created one of the first code-based design systems.

• Defined the global record layout primitives and IA structure for Salesforce1 mobile, used across 40+ scrum teams. Participated in daily standups with co-founder Parker Harris from the initial war room through launch. Work resulted in two US design patents: USD743999S1, USD744000S1.
• Co-created the Salesforce1 Living Style Guide, a code-based design system built before the practice was standardized across the industry. Precursor to the Lightning Design System.
• Took over leadership of the design systems UX team (~7 reports) after being nominated by the departing team lead. First management role.